LUMOOLA FAQ
Hello, I've been under a lot of work pressure recently, and I often suffer from insomnia and anxiety. I don't know much about crystals. Is there any crystal that can help me calm down and sleep better?
The crystals that can alleviate stress include white crystal, white ghost, moonstone, purple aventurine, and purple tourmaline. We can click here to search for related crystals
I want to buy a string for my friend who is preparing for exams, hoping it can help her concentrate. Do you have any recommendations?
The crystals that focus the mind include amethyst, amethyst quartz, amethyst topaz, amethyst chalcedony, and amethyst fluorite. We can click here to search for related crystals
I've heard that obsidian can ward off evil, but I think its color is too dark. Is there any other crystal that can both ward off evil and have a translucent and beautiful appearance?
Sunstone and tiger’s eye also have the function of warding off evil spirits. You can contact us to calculate which crystal is most suitable for you
The price of this amethyst string is significantly cheaper than that of other shops. May I ask if it is purely natural, or has it undergone dyeing or heat treatment (enhancement)?
Only real crystals can accumulate energy. After wearing them for a day, we need to purify the crystals using purification incense. Fake crystals cannot balance the energy in our bodies
I noticed that there are turbid cotton fibers and cracks inside these beads in the picture. Are they defective products? Can you pick out a string of completely transparent beads without impurities for me?
The presence of cotton-like fibers and minor striations is a hallmark of natural crystals. If a crystal is flawless internally, it might be a fake. Natural, flawless crystals are extremely costly, and the distinctiveness of cotton-like fibers and striations signifies that this crystal is unique in the world
Do you have an authentication certificate? If I receive the goods and find them to be fake, how should I proceed?
If you need an appraisal certificate, we can provide it for you. We are accumulating energy for our brand. Fraudulent behavior is putting bad energy into our products, so we will not choose fake crystals. The dyes used in fake crystals may also harm human health
I noticed this is a one-size-fits-all design, but my wrist is quite thin. Will it be too loose and fall off if I wear it? Can you help me make it smaller? Will the extra beads be sent to me after the adjustment?
It’s okay to make it smaller. The extra beads can be sent to you along with your bracelet
I really like the design of this strawberry quartz, but I don't like the gold accessories (I'm afraid they might fade). Could you help me replace them with silver ones? Or perhaps just remove the accessories altogether and just have the plain string?
These requirements are all acceptable. The gold-colored part we offer is gold plated on silver, not made of other alloys. You can also request to customize it with pure gold. We reject other alloys that may affect your health
Do I need to demagnetize this crystal after purchasing it? Will there be any impact if I don't demagnetize it? Will you provide a demagnetizing stone?
The newly acquired crystal can be demagnetized, which is actually a purification process for the crystal. We will provide purification incense, and after lighting the incense, simply place the crystal beside it for purification.
Do I need to take it off when taking a shower or going to bed? If I accidentally get hand soap on it, will the beads change color?
It is best to remove the crystal when taking a shower or going to bed and perform a purification ritual for it. Natural crystals will not fade due to hand soap, but they can be corroded. Try not to let the crystal come into contact with cleaning agents or other cleaning products.
Is it worn on the left or right hand? I heard there's a saying 'left in, right out'. Is there any significance to this string?
Different people have different ways of wearing them. For specific details, please consult us.
I'm buying it as a gift. Is the packaging box elegant enough? Will there be a price tag inside (I don't want the recipient to see the price)?
Our packaging utilizes flannelette, akin to that of high-end jewelry. Our box includes a purification incense, a product usage card, and a bracelet. No price tag will be included (though you may request us to include one if desired)
If I place an order now, how many days will it take to ship to the United States (or your main target market)? I need it urgently. Is it possible to pay extra for express delivery?
The general shipping time for our shipments in China is 7-14 days. If you need expedited service, we can arrange air freight for you.
How often should I cleanse my Lumoola bracelet?
We recommend a smoke cleanse once a week or after any stressful event.
